Ask any business owner what their biggest headache is, and you'll likely hear the same answer, over and over again: “Employees.” Sound familiar? It’s a bit ironic, isn’t it? Employees are often the single greatest asset a business has—yet they’re also the most common source of frustration. How can that be? The answer lies in one simple truth:People are emotional beings. The human mind is a feeling machine that also happens to think—not the other way around. Read that again. Better yet, read it three times. Feelings drive behavior far more than logic or reason. And that’s why working with people—employees, colleagues, team members, friends, even family—can be so challenging. No two people...